Privacy Policy

1. Important Information and Who We Are

This privacy policy explains how Artifice Industries Ltd collects and processes personal data through the website at stamp.xyz (the “Website”) and the Stamp, Stamp Player and Pocket Stamp applications (the “Applications”). Together they are the “Software”.

The short version, for anyone who has come here with one question: nothing you capture with Stamp leaves your device. Captures, the metadata written alongside them, your notes, the cues received from a lighting console and the messages received from other software are written to storage you choose and are never uploaded to us or to anyone else. We have no account system, no sign-in and no server that holds your work. Section 2 says this in full, and section 3 lists the small number of things that do leave your device and why.

The Software is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy policy together with any other notice we provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data. This privacy policy supplements those notices and is not intended to override them. The terms on which the Software is provided, including how purchases are made, are in our Terms of Service.

Controller

Artifice Industries Ltd, a company registered in England and Wales under company number 10211574, is the controller and responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy policy).

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details set out below.

Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact us in the following ways:

Email address: legal@stamp.xyz

Postal address: 20 Coalburn Crescent, Crich, Derbyshire, DE4 5QB

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

Changes to the Privacy Policy and Your Duty to Inform Us of Changes

We keep our privacy policy under regular review. The current version is published on this page, together with the date on which it was last updated.

It is important that any personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-Party Links

The Website and the Applications may include links to third-party websites, plug-ins and applications, including the Stamp community on Discord and our Instagram account. Following those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave the Software, we encourage you to read the privacy policy of every website you visit.

2. What Stays on Your Device

The Applications are built so that your work stays with you.

• Captures. Every capture Stamp makes, the video and audio in it, and the metadata written alongside it, is saved to the location you choose on your Mac. It is never uploaded, mirrored or backed up by us. We cannot see it, and we could not retrieve it for you if you lost it: you are responsible for your own backups.
• Notes, cues and messages. The notes you type, the cues Stamp receives from a lighting console and the messages it receives from other software are stamped into the capture on your device and go nowhere else.
• Stamp Player. Stamp Player opens files that are already on your Mac. It has no upload, sharing or synchronisation service of its own. Sharing a capture with someone else is something you do, with a tool of your choosing, outside the Application.
• Pocket Stamp. Pocket Stamp keeps its settings, the names of the Wi-Fi networks you have registered and its notifications on your phone. What it receives from a Stamp host arrives directly from that host over your local network and is not relayed through us.
• Purchases. Stamp reads the record of your Stamp Pro purchase or Integrations subscription from the App Store on your device to decide which features to unlock. That record stays on the device. See section 3.2.
• Settings and permissions. Which camera, microphone, integrations and overlays you use, and the permissions you have granted, are stored on your device and are used only to run the Application.

There is no account to create and nothing to sign in to. We operate no server that holds any of the above.

3. What Leaves Your Device, and Why

The following is a complete list of the ways the Applications communicate beyond your device.

3.1 Anonymous Usage Data

Stamp and Stamp Player can send us a small number of anonymous signals about how the Application is set up and used: for example, that a capture started and whether it finished, which kinds of integration and overlay are in use, how long a capture was, or that a purchase screen was shown. Numbers are sent in bands rather than as exact figures, and every value is chosen from a fixed list built into the Application. The signals never contain your notes, cue numbers, file names, folder names, console names, or anything you have typed.

Each signal carries a random identifier minted by the Application on first use. It is derived from nothing: not your Apple Account, not your hardware, not your email address. It is salted and hashed on your device before it is sent, and hashed again on receipt, so neither we nor our provider can turn it back into anything that identifies you. Reinstalling the Application produces a new identifier. The signals also carry the Application’s version, the version of macOS, the model of Mac, your locale and which channel the build came from, so that we can tell whether a problem belongs to one release or one kind of machine.

These signals are sent to TelemetryDeck GmbH, an analytics provider based in Germany, which processes them on our behalf. Sending them is on by default, is described in each Application’s User Guide, and can be switched off at any time under Usage Data in Settings ▸ Account in Stamp and Settings ▸ General in Stamp Player. Switching it off stops the next signal, not the next launch. Pocket Stamp sends no usage data.

We use these signals for our legitimate interest in understanding how the Applications are used, so that we can decide what to build and find what is broken. Because we cannot identify you from them, we cannot retrieve, correct or delete the signals sent from a particular device; the switch is the control.

3.2 Purchases Through the App Store

The Applications are distributed through the Apple App Store, and Stamp Pro and the Integrations subscription are bought through it. Apple is the merchant: your name, email address, billing address and payment details are collected by Apple under Apple’s privacy policy and are never provided to us. We do not receive or store your payment details.

On your device, Stamp reads the transaction record for your purchase from the App Store so that it can unlock the features you have paid for. That record identifies the product, the date, and a transaction number Apple assigns; it does not carry your name or Apple Account. It is not sent to us.

Apple provides us with reports of sales, subscriptions, refunds and downloads. Those reports are aggregated by country and product and do not identify individual customers.

3.3 Crash Reports and App Analytics From Apple

If you have chosen in your device’s settings to share analytics and crash data with app developers, Apple collects crash reports and usage statistics from the Applications and provides them to us through App Store Connect. Apple removes information that identifies you before we see it. We use crash reports for our legitimate interest in finding and fixing faults. You can withdraw from this sharing at any time in System Settings ▸ Privacy & Security ▸ Analytics & Improvements on a Mac, or Settings ▸ Privacy & Security ▸ Analytics & Improvements on an iPhone.

3.4 The Local Network

Some features of the Applications communicate with other devices and software on the same network, at your direction. None of this traffic passes through us, and we do not operate a server that takes part in it.

• Stamp connects to the lighting consoles, controllers and other software that you configure, to receive the cues and messages it stamps into a capture and to send status back to them. The devices you connect to may keep their own logs; they are not under our control. When a capture starts, Stamp asks Apple’s time server for the current time so that the clock it stamps is accurate. That request carries nothing about you or your capture.
• Pocket Stamp looks on your local network for a Stamp host to connect to, and connects to it directly. What it receives from the host stays on your phone. To tell you when a host is available on a network you have registered, Pocket Stamp keeps a list of Wi-Fi network names on your phone and, with your permission, reads the name of the network you are currently on. Neither the list nor the current network is sent to us.

3.5 Contacting Us

If you email us, we receive your email address, your name if you include it, and whatever you write. We use this to answer you. Our email is provided by a third-party email provider that processes it on our behalf.

4. The Website

The Website is a static site. It has no accounts, no forms, no newsletter and no shop, and it does not set cookies, run analytics or use advertising trackers, as our Cookie Policy describes. Downloading the press kit is an ordinary file download.

Our hosting and content delivery providers keep standard server logs of requests to the Website, including the IP address the request came from, the page requested, the time, and the browser and operating system that made it. We use these logs for our legitimate interest in keeping the Website available and secure. We do not combine them with any other data about you.

5. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

Given the above, the personal data we may collect, use, store and transfer about you is limited to the following:

• Contact Data includes your name and email address, when you write to us.
• Technical Data includes the internet protocol (IP) address, browser type and version, operating system and platform recorded in the Website’s server logs.
• Correspondence Data includes the content of any message you send us.

We also collect Aggregated Data such as the anonymous usage signals described in section 3.1 and the sales reports described in section 3.2. Aggregated Data is not considered personal data in law because it does not directly or indirectly reveal your identity. If we ever combined Aggregated Data with your personal data so that it could identify you, we would treat the combined data as personal data under this privacy policy. We do not do so.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

6. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.
• Where we need to perform a contract we have entered into with you.

Please refer to the Glossary to find out more about the types of lawful basis that we will rely on to process your personal data.

We do not rely on consent as a legal basis for processing your personal data. The usage-data switch in section 3.1 is a control we offer over anonymous data, not a request for consent to process personal data.

Purposes for Which We Will Use Your Personal Data

Marketing

We do not send marketing. We have no mailing list, and we do not share personal data with any third party for marketing purposes. News about the Software is published on the Website, on Discord and on Instagram, where you choose whether to follow it.

Change of Purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

7. Disclosure of Your Personal Data

We may share your personal data with the parties set out below for the purposes set out in section 6.

• Apple Inc., which distributes the Applications, processes purchases as merchant, and provides us with aggregated reports and, where you have opted in, anonymised crash reports and analytics. Apple acts as an independent controller of the data it collects from you, under its own privacy policy.
• TelemetryDeck GmbH, which receives and processes the anonymous usage signals described in section 3.1 on our behalf.
• Our hosting and content delivery providers, which serve the Website and keep its server logs on our behalf.
• Our email provider, which stores and delivers our correspondence with you on our behalf.
• Professional advisers, including lawyers, accountants, bankers and insurers, where we need their advice.
• HM Revenue & Customs, regulators and other authorities, where we are required to report to them.
• Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

8. International Transfers

We are based in the United Kingdom. Some of the providers listed in section 7 are based, or keep their servers, outside the United Kingdom, including in the European Economic Area and the United States. Whenever we transfer your personal data out of the United Kingdom, we ensure a similar degree of protection is afforded to it by ensuring that at least one of the following safeguards is in place:

• The transfer is to a country or organisation covered by UK adequacy regulations, which the UK government has found to provide an adequate level of protection for personal data. These cover the European Economic Area and, for organisations certified under the UK Extension to the EU-US Data Privacy Framework, the United States. For further details, see the ICO’s guidance on international transfers.
• The transfer is made under the ICO’s International Data Transfer Agreement, or the ICO’s Addendum to the European Commission’s standard contractual clauses, which give personal data the same protection it has in the United Kingdom.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the United Kingdom.

9. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

10. Data Retention

How Long Will You Use My Personal Data For?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

In particular:

• Correspondence is kept for as long as needed to deal with your enquiry and, where it may be needed to answer a later one or to establish, exercise or defend a legal claim, for up to six years after our last exchange.
• Website server logs are kept by our hosting and content delivery providers for the short period they retain logs in the ordinary course, and are not kept by us beyond that.
• Anonymous usage signals are not personal data and are retained by our analytics provider in anonymised form.

In some circumstances you can ask us to delete your data: see your legal rights below for further information.

11. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us. Each right is described in more detail in the Glossary.

Please note that these rights apply to personal data, which for most people who use the Software is limited to what they have written to us. The anonymous usage signals in section 3.1 cannot be traced back to you by us or by our provider, so we are unable to identify, retrieve or delete the signals sent from a particular device. Switching usage data off in the Application stops any further signals.

No Fee Usually Required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What We May Need From You

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time Limit to Respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

12. Glossary

Lawful Basis

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

Your Legal Rights

You have the right to:

1. Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
2. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
3. Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
4. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
5. Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
   • If you want us to establish the data’s accuracy.
   • Where our use of the data is unlawful but you do not want us to erase it.
   • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
   • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
6. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
7. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.