Support

Write to support@stamp.xyz. Every message is read and answered by the person who wrote the apps, so you are not filing a ticket into a queue.

Try the guide first

Each app carries its own User Guide, offline and searchable: Help › User Guide, or ⌘?. It covers what each part of the app does and how the pieces fit together. If your question is “how do I”, the answer is usually there and you will have it faster than we can reply.

What to put in your message

The more of this you can tell us, the sooner we can help.

• Which app, and which version. Both are in the About window, under the app’s own menu.
• Which version of macOS you are running.
• What you were doing when it happened.
• What you expected to happen instead.

If something went wrong with a capture, tell us roughly when it happened. That is often enough to find it.

The community

There is a Discord for people using the apps, with a support channel where questions are answered in the open, often by someone who has hit the same thing. Ask there if you would rather ask in public, or watch what other people are asking.

Email is the better route for anything you would rather not post: a capture that misbehaved, a purchase, or anything with your own material in it.